Things to Know and Do when an Emergency Happens
- As always, if you are concerned for your safety, take the necessary immediate steps to ensure your safety. Be sure to promptly communicate your actions to your supervisor. Be responsive to announcements from the building and the firm.
- Time not worked because of an unplanned office closure is treated as “holiday” time.
- We encourage you to stay connected when the office is closed for an emergency. Below are ways the firm will attempt to communicate with you when an office is closed:
- Via email — Unless the emails systems are down, we will send email updates.
- Via voice mail — During an emergency, you should periodically check your voice mail. As long as the local voice mail system is up, we will communicate via same. If it does go down, we will begin using the local voice mail system once restored.
- Via central number of your office — In an emergency affecting an office, the central number of that office will roll to Houston or another office; e.g., the Houston phone, 713-651-9366, was being answered and managed in Dallas within minutes of the power shut down June 8. So, to receive updates and pass along information, you should call the main number of your office.
- Go to the intranet — http://support.susmangodfrey.com/worksite
- Blackberry — We (and you) may send messages to BB users by using either the "Compose PIN" or "Compose SMS" options. The firm's list of BB users is on the intranet and all known PIN and SMS information will be in the firm directory. Be sure to update your contacts.
- Phone chain — In an emergency, we will communicate person-to-person as necessary via a phone chain. We encourage you to give us your current home and cell phone numbers.
- Call Your Manager — If you have not been contacted in any of the above ways, contact your manager directly for up-to-date information.
Keep with you and at home:
- Current firm phone directory (printable from the SG intranet) and phone chain list
- Instructions on the use of the firm voice mail, email, and intranet
- Secretaries, paralegal and attorneys should exchange the this-is-where-you-can-mostly-likely-reach-me phone numbers. Based on the recommendations of Administrators from New Orleans, in addition to the home and cell phone numbers, this is the next most value phone number.
Depending on the time you have, what to do before you leave your office/area:
- Turn off your computer and other equipment
- Secure documents and personal items in your office
- Grab your directory and any personal valuables
- Close your door
You should routinely take a mental inventory of what is your office with the thought, “What if I cannot get back into my office after the emergency or everything in here is destroyed?” and take steps to insure that important documents and items are protected, backed up and secure.